Shipping Policies

Hawaii Purchasers:

Your new spa cover will be shipped and delivered by a freight forwarder such as Dependable Hawaiian Express.  Your new spa or hot tub will be shipped by a freight forwarder and delivered to your home by our professional crew at Hot Tubs In Paradise.  All other items will ship UPS or Fed Ex.

Return Policy

All spas & spa covers purchased from HotTubsInParadise.com are custom-made/ordered and are non-returnable. All other items may be returned within 30 days of purchase (except electrical items) if unused or un-installed (freight pre-paid).  *Note: For a refund you must first contact our returns department by e-mailing info@HotTubsInParadise.com for instructions on how to proceed with your return. Return requests must be received within thirty (30) days of receipt of your order. Once an RMA number is issued and your returned order is received, we will refund the purchase price.  Any questions? Please contact us via e-mail or by phone 808-333-4188.

Damaged Goods Policy

Your new spa cover will normally be completed in 12-15 business days and then shipped by our preferred freight forwarder.  This takes 9-10 days in transit. If you are requesting delivery to a residential address, the freight forwarder (shipper) will contact you when it arrives to make any necessary delivery arrangements. (Someone will need to be at the delivery address to sign for the package when it arrives). Upon delivery, check the carton carefully for ANY damage to the carton, NO MATTER HOW SLIGHT (dented or bent carton, holes, scrapes, creases etc.) note it on the freight bill before signing the release form.   Damage is very unlikely, but following this procedure protects you with regard to claims with the freight company.  If you are having someone else receive the shipment for you, make sure they understand these instructions. If you do not note carton damage, you are indicating that the shipment was received in good condition when you sign. We have shipped your cover FREIGHT PREPAID. The driver should not be collecting any money upon delivery. The freight companies are not affiliated with Hot TubsInParadise.com in any way. Any questions? Please contact us via e-mail info@HotTubsInParadise.com or by phone 808-333-4188.

We can be reached via e-mail at: info@HotTubsInParadise.com

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